Privacy Policy of Lekgotla Stays
At Lekgotla Stays, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our hospitality software solutions, or interact with our services. We adhere to applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa, and the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information Provided by You: This includes information you voluntarily provide when you register for an account, subscribe to our services (such as our comprehensive hotel property management systems, online booking engine integration, guest relationship management tools), request a demo, contact customer support, or engage with our staff communication platforms. This may include your name, email address, phone number, company name, job title, and billing information.
- Information Collected Through Service Usage: When you use our software solutions, we may collect information related to your activity within our systems. This includes data pertaining to revenue management strategies, housekeeping task management, and point-of-sale (POS) integration for F&B. This data is primarily operational and processed on behalf of our clients.
- Technical and Usage Information: We automatically collect certain information when you access or use our website. This includes IP addresses, browser type, device information, operating system, referring URLs, pages viewed, and the dates/times of access. This information helps us understand how our online platform is used and improve its functionality.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our site, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: Operating and delivering our comprehensive hotel property management systems, online booking engines, GRM tools, and all related software solutions.
- To Improve and Personalize Our Services: Analyzing usage patterns to enhance features, optimize performance, and tailor our offerings to your needs and preferences.
- To Communicate with You: Sending service updates, technical notices, security alerts, and support and administrative messages. Responding to your inquiries and providing customer support.
- For Marketing and Promotional Purposes: With your consent, sending you information about new products, services, features, or offers that may be of interest to you. You can opt out of these communications at any time.
- For Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions and other illegal activities, and protecting the rights and property of Lekgotla Stays and others.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements, including responding to lawful requests from public authorities.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, IT services, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Lekgotla Stays, prevent or investigate possible wrongdoing, or protect the personal safety of users of the service or the public.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Security
We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, secure servers, and regular security assessments. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data that we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Links
Our website or our services may contain links to third-party websites not operated by us. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Lekgotla Stays
3847 Grayston Drive,
Level 3, Sandton City East Tower,
Sandton, Gauteng, 2196
South Africa